Returns & Exchanges

At Jaya Grocer, we are committed to providing the freshest quality products; however, if you receive items that are damaged, expired, or incorrect, you may request a return or exchange within 24 hours of delivery. Please ensure all perishable goods are inspected immediately upon receipt to facilitate a swift resolution.

Return Process

• 1.
  Report the Issue

  Contact our customer support team via the mobile app or email within 24 hours, providing your order number and clear photos of the affected items.

• 2.
  Condition Verification

  Ensure the items remain in their original packaging with all tags and labels intact, as items that have been consumed or opened may not be eligible for a refund.

• 3.
  Arrange Collection

  Once your request is approved, our delivery partner will be scheduled to collect the items from your address or you may be directed to the nearest physical outlet.

• 4.
  Refund Processing

  After the returned goods are inspected and verified at our warehouse, your refund will be processed back to your original payment method within 7 to 14 business days.